Terms of Service

1. Who we are

Ticket Lab is a ticketing application ("bot") for Discord and the website at ticketlab.buildablelabs.dev (together, the "Service"), operated by Buildable Labs (buildablelabs.dev). By inviting the bot to a Discord server you manage, using it in a server, or using this website, you agree to these terms.

2. The Service

Ticket Lab lets Discord servers run support tickets: panels members open tickets from, private ticket channels, staff routing, and transcripts. The Service is provided free of charge. Ticket Lab is in active development — features may be added, changed, or removed as the product matures, and availability is not guaranteed while we are in the lab.

3. Discord comes first

The Service runs on Discord. Your use of Discord — including anything you do inside a ticket — is also governed by Discord's Terms of Service and Community Guidelines. You must meet Discord's minimum age requirement to use the Service. Ticket Lab is not affiliated with, endorsed by, or sponsored by Discord Inc.

4. Acceptable use

You agree not to:

• use the Service to harass, defraud, or harm others, or to break any law;
• attempt to disrupt, overload, reverse-engineer, or gain unauthorized access to the Service or the systems it runs on;
• use the Service to collect other users' data beyond what the ticket workflow naturally involves;
• resell the Service or misrepresent it as your own product.

Server administrators are responsible for how the bot is configured in their server — including who can read transcripts and where they are posted.

5. Your content

Messages written inside tickets belong to the people who wrote them. You give us the limited right to process and store that content as needed to operate the Service — for example, generating a transcript when a ticket closes and delivering it to the channels and people the server's configuration selects. See the Privacy Policy for details on what we store and for how long.

6. Termination

You can stop using the Service at any time by removing the bot from your server. We may suspend or remove the bot from servers that violate these terms, abuse the Service, or create risk for other users — where practical, we'll say why in the Buildable community.

7. No warranty

The Service is provided "as is" and "as available", without warranties of any kind. We work hard to keep it reliable, but we do not guarantee uninterrupted operation, and a free service in active development will occasionally have downtime, bugs, or data loss.

8. Limitation of liability

To the maximum extent permitted by law, Buildable Labs is not liable for indirect, incidental, or consequential damages arising from your use of the Service. Because the Service is free, our total liability for any claim is limited to €0 or the smallest amount permitted by applicable law.

9. Changes to these terms

We may update these terms as the Service evolves. The effective date above always reflects the current version, and meaningful changes are announced in the Buildable community before they take effect. Continuing to use the Service after a change means you accept the new terms.

10. Contact

Questions about these terms reach us fastest in the Buildable Labs community on Discord, or through buildablelabs.dev.